Terms of Service

1. Who this agreement is between

This agreement is between you and Edenware, an independent software studio that develops and publishes Eartrax (“we”, “us”, “our”). It covers the Eartrax Android application distributed under the package name app.edenware.eartrax, together with any update, and the pages at edenware.app/eartrax/ that describe it.

You can reach us about anything in this document at contact@edenware.app.

2. Accepting these terms

By installing or using Eartrax you accept these terms. If you do not accept them, do not install the app, and uninstall it if you already have.

Because Eartrax is distributed through Google Play, your use of the app is also covered by the Google Play Terms of Service and by the terms of the store account you use to install it. If these terms and Google’s terms disagree about the store itself — payment, delivery, refunds of store purchases — Google’s terms apply. Between you and us, these terms govern the app.

You must be old enough to consent to the processing of your data in your country in order to use Eartrax. If you are a minor, a parent or guardian must agree to these terms for you.

3. What Eartrax is — and what it is not

Eartrax listens to the room through your phone’s microphone and lowers the volume of the audio playing on that phone when it detects speech nearby, bringing it back up when the speech stops. It does not record, store or transmit what it hears; the Privacy Policy describes this in detail.

Please be clear about what the app is not:

• It is not a medical device and is not intended to diagnose, treat, cure or prevent any condition.
• It is not a hearing aid and does not amplify or improve hearing.
• It does not guarantee that every spoken word will be detected, or that no false detection will happen. Detection depends on your device, the microphone, background noise, distance and how loudly someone speaks.
• It is not a safety or emergency system. Do not rely on Eartrax to notice alarms, announcements, warnings or someone calling for help.
• It only controls audio that plays on the same device. It does not affect other phones, speakers, headphones paired to another source, or sound coming from elsewhere.

4. Your licence to use Eartrax

Subject to these terms, we grant you a personal, non-exclusive, non-transferable, revocable licence to install and use Eartrax on the Android devices you own or control, for your own private, non-commercial use.

Eartrax is licensed, not sold. We keep all rights, title and interest in the app, including its code, design, name, logo and text. Nothing in these terms transfers ownership of any of that to you, and no trademark or brand licence is granted.

You may install the app on as many devices as your Google Play account allows, and keep them updated. You may not sublicense, rent, lease, lend or redistribute the app.

5. Eartrax free and Eartrax Premium

The free version of Eartrax performs speech detection without a time limit: it will keep lowering your music for as long as you use it.

Eartrax Premium is a one-time in-app purchase that unlocks personalisation: the look and feel of the app and the extra ways of tuning how detection behaves on your headphones and in your room. It is bought once per Google Play account and stays unlocked.

• Premium is not a subscription. There is no recurring charge, no renewal date and nothing to cancel.
• A new installation may include a 7-day trial of the Premium features. When the trial ends the app returns to the free defaults on its own — it does not charge you.
• If you reinstall the app or move to a new device, use Restore purchase with the same Google Play account to unlock Premium again at no cost.
• We may add, change or retire features over time. A Premium purchase unlocks the premium features that exist in the version you are running; it is not a promise of future features.

6. Prices, payment and Google Play billing

All purchases inside Eartrax are processed by Google Play Billing. We never see or handle your card, bank details or full billing address — Google does.

• The price of Eartrax Premium is the one displayed on the purchase screen inside the app at the moment you buy. That price comes from Google Play, is shown in your store currency, and may include or exclude taxes and vary by country, promotion or store account.
• The reference price is US$ 2.99, with a launch price of US$ 1.49 during promotional periods. Where the reference price and the price in Google Play differ, the price shown before you confirm applies.
• Payment is taken by Google and the purchase is recorded against the Google account you used. Nothing is charged without passing through the confirmation step in the purchase screen.

7. Refunds and order problems

Because Google is the merchant of record for in-app purchases, refunds are requested from Google, not from us: Google Play refund policy. That page explains the request window and the process.

If a purchase was charged but Premium did not unlock, try Restore purchase first. If it still does not unlock, write to us at contact@edenware.app with the Google order number and we will look into it.

Nothing here reduces the rights you have under mandatory consumer law in your country of residence.

8. Device requirements and permissions

Eartrax runs on Android 8.0 and later and needs a working microphone. To do its job the app asks for the following permissions, which it uses only for the purposes described:

• Microphone — to detect nearby speech. Without it the app cannot work.
• Notifications — for the ongoing notification that keeps the service running and lets you stop it.
• Foreground service — so detection keeps working while you use other apps.

You are responsible for keeping your device, operating system and the app up to date, and for any data charges your connection may incur. Android settings such as battery optimisation may stop the app from running in the background; if detection stops, that is usually why. The Privacy Policy lists the permissions in full.

9. Recording laws and other people’s consent

Eartrax does not record or keep audio, but it does use the microphone in places where other people are present. Laws about listening to and capturing conversations differ a lot between countries and, in some places, between states or provinces. Some require the consent of everyone present.

You are solely responsible for using Eartrax lawfully where you are, and for obtaining any consent that is needed from the people around you. Do not use the app to monitor, eavesdrop on, record or surveil anyone without the authority to do so.

10. Acceptable use

You agree not to:

• copy, modify, translate, decompile, disassemble or reverse engineer the app, or try to derive its source code, except where the law expressly allows it despite this restriction;
• remove, obscure or alter any copyright, trademark or attribution notice in the app;
• redistribute, resell, sublicense or otherwise make the app available to third parties, or bundle it into another product;
• bypass, disable, forge or work around the purchase flow or any licence or integrity check, or use a modified or unofficial build of the app;
• use the app in a way that breaks the law, infringes anyone’s rights or violates Google Play’s policies;
• use the app to harass, threaten, stalk or monitor another person, or in any situation where a failure of the app could cause harm.

Doing any of these ends the licence granted in section 4.

11. Your privacy

Eartrax analyses audio on the device and discards it. There is no account, no analytics, no advertising and no personal data collected by us. The Privacy Policy is part of these terms and explains exactly what the app does and does not do with information.

12. Updates, availability and support

We may release updates that change, add or remove features, and we may stop distributing the app or stop supporting a given Android version. We are not obliged to provide updates, and older versions may stop working with newer versions of Android or Google Play.

The app is provided as it is available. It needs no server of ours to work, but downloading and updating it requires Google Play, and we do not control that service.

Support is by e-mail at contact@edenware.app. It is answered by the person who writes the app, usually within a few days, in English or Portuguese.

13. Disclaimer of warranties

To the fullest extent permitted by law, Eartrax is provided “as is” and “as available”, without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement.

We do not warrant that the app will be uninterrupted or error-free, that it will not miss or falsely detect speech, that it will work on every device or with every audio app, or that defects will be corrected. You use it at your own discretion and risk.

Nothing in these terms excludes or limits any warranty or right that cannot be excluded or limited under the consumer law that applies to you.

14. Limitation of liability

To the fullest extent permitted by law, Edenware is not liable for any indirect, incidental, special, consequential or punitive damages, nor for any loss of data, profits, revenue or goodwill, arising from or connected with the use of, or inability to use, Eartrax.

To the same extent, our total liability for all claims relating to the app is limited to the amount you actually paid for it in the twelve months before the event giving rise to the claim — which, for the free version, is zero.

We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded.

15. Termination

These terms apply for as long as you use the app. You may end them at any time by uninstalling Eartrax.

We may end your licence if you materially breach these terms — for example by using an unofficial build or working around the purchase flow. Where it is reasonable to do so we will tell you first. Ending the licence does not by itself entitle you to a refund from us; refunds remain a matter for Google Play under section 7.

Sections 4, 9, 10, 13, 14, 16 and 17 survive termination, because they keep making sense after the app is gone.

16. Governing law and your consumer rights

These terms are governed by the laws of Brazil, where Edenware is established, without regard to conflict-of-law rules. Disputes that are not resolved with us directly may be brought before the courts of Brazil.

This does not remove the protection of the mandatory consumer rules of the country in which you live, and it does not force you to give up the right to bring a claim before the courts that your local law gives you. If you are a consumer resident in Brazil, the consumer-protection rules that apply to you — including the right to withdraw from a distance purchase within the legal period — remain in force.

17. Changes to these terms

If these terms change, this page is updated and the date at the top changes with it. Material changes are described on this page rather than applied silently, and the version published at this address is the one that applies. Continuing to use the app after an update means you accept the current version; if you do not accept it, stop using the app and uninstall it.

A change never reduces rights you already acquired through a completed purchase without your agreement.

18. Contact

Questions about these terms, licensing, purchases or bug reports all reach the same person who writes the app:

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