These terms govern the purchase of the Pro plan of the SonicAura desktop application, both through our checkout and through the Microsoft Store. The use of the application itself is governed by the End User License Agreement, and the handling of your data by the Privacy Policy.
1. What you are buying
- A license of use for the Pro plan of SonicAura, which unlocks every effect in the application, the plugin marketplace and the advanced settings.
- It is a one-time purchase. There is no subscription, no renewal, no recurring charge and no automatic billing of any kind.
- The license does not expire and the purchase is for the lifetime of the product: every future version is delivered at no additional cost, as described in section 7 of the EULA.
- The free plan of the application — 2 effects and the core overlay features — remains free and requires no purchase and no account.
2. Price and payment
- Price: US$ 8.99 for international customers and R$ 39,99 in Brazil. The price shown at checkout is the price that applies to your purchase, in the currency of the market detected at that moment.
- Payment is processed by PayPal for international customers and by Mercado Pago for customers in Brazil. We never receive or store your card details.
- Taxes are included in the displayed price where the applicable law requires it; where a tax is not included, it is informed at checkout before you confirm the purchase.
- We may change the price of the product at any time. A change never affects a purchase already completed: the license you paid for stays active under the terms in force on the date of the purchase.
3. Delivery
- Our checkout — the license key is delivered to the email address informed at checkout, normally within a few minutes after the payment is approved. Enter the key in the application to unlock Pro.
- Microsoft Store — the entitlement is tied to the Microsoft account used in the purchase. There is no key to copy: the application recognises the purchase on the device through the Store.
- Did the email not arrive? — check the spam and promotions folders first, and confirm that the email address typed at checkout is correct. If the key still has not arrived, write to contact@edenware.app with the email address used in the purchase: we will resend the key or fix the address on the license.
4. What to do with the key
- Activate the key inside the application, on the machine you are using. One license allows one activation at a time.
- To move to another computer, deactivate the license on the current one inside the application and activate it on the new one. If the old machine is no longer accessible, contact support for a reset.
- The license is personal. Sharing, publishing, reselling or distributing the key is forbidden, and a license used that way may be revoked, as stated in section 2 of the EULA.
5. Cancellation and refunds
The channel through which you bought the license determines who handles the refund:
- Microsoft Store — the purchase, the entitlement and any refund are handled by Microsoft, under the Microsoft Store terms and refund policy. Request the refund through the Store.
- Our checkout — the Edenware Return and Refund Policy applies, the same one we apply to the other Edenware applications: you may request cancellation of the order within 7 days if the product did not work as intended for you, even after following the instructions of our support team, or if you made a duplicate purchase. The refund is issued within up to 14 days, using the same payment method you used in the order, and you pay no fee for it. Once the refund is processed, the license key is deactivated.
Nothing in this section limits the rights granted to you by the applicable consumer protection law.
6. Support
Support for SonicAura is provided by email at contact@edenware.app, and we answer within 24 hours. To speed things up, include the license key (or the email address used in the purchase), the version of Windows and a short description of what happens — the local logs in %APPDATA%\sonic-aura\ usually help us find the cause.
7. Acceptable use
- You may use SonicAura for personal and professional purposes, on the computers covered by your license.
- You may not use the application to break the law, to infringe third-party rights, or to circumvent the licensing of the product or of any third-party software.
- The application runs locally and does not provide a hosted service; you are responsible for the machine on which it runs.
8. Changes to these terms
We may update these terms to reflect changes in the product, in the payment providers or in the law. The version published on this page at the moment of your purchase is the one that governs that purchase. The effective date at the top of the page always identifies the current version.
9. Governing law and venue
These terms are governed by the laws of Brazil. The courts of the consumer's domicile are competent to settle any dispute, as provided by the applicable consumer protection rules.
10. Contact
Edenware
Email: contact@edenware.app
Website: https://edenware.app